Marvin products praised in J.D. Power study

News Release
Marvin Windows

WARROAD, Minn. – August 13, 2007 – Marvin Windows and Doors ranks highest in satisfying builders and remodelers with residential windows and patio doors, according to a recent J.D. Power and Associates study.
The 2007 Builder and Remodeler Residential Window and Patio Door Satisfaction Study was designed to provide comprehensive information to assist window and patio door manufacturers in their efforts to improve customer satisfaction. Overall builder and remodeler satisfaction was based on performance in seven factors. They are (in order of importance): product; warranty repair and service; delivery; price; sales and marketing support; ordering process; and credit/billing process.
Marvin ranks highest among builders and remodelers in satisfaction with windows and patio doors, with an index score of 819 on a 1,000-point scale, and performs particularly well in five factors: product; warranty and repair service; delivery; sales and marketing support; and ordering process.
“We highly value the opinions of our builder and remodeler customers,” said Susan Marvin, president, Marvin Windows and Doors. “Homeowners also rely heavily on the advice and opinions of their builders and remodelers which makes this recognition exceptionally rewarding. We will continue to strive to exceed expectations and maintain our company’s core commitment to customer satisfaction.”Marvin Ranks Highest In Satisfying Builders and Remodlers.
This is the second consecutive year that Marvin Windows and Doors has received the highest ranking in a J.D. Power and Associates study. In 2006, which was the only year the study was conducted, Marvin ranked highest in architect satisfaction among residential window and patio door manufacturers.
The 2007 Builder and Remodeler Residential Window and Patio Door Satisfaction Study is based on responses from 2,677 new-home builders and remodelers. Each respondent evaluated up to two manufacturers of residential windows and patio doors.
About Marvin Windows and Doors Marvin Windows and Doors brings its Built Around You philosophy to life with every customer and every solution. A premier manufacturer of made-to-order wood and clad wood windows and doors, Marvin offers the industry’s most extensive selection of shapes, styles, sizes and options to fit the diverse needs of builders and match the personalities of homeowners.
Marvin’s tradition of delivering the finest craftsmanship in windows and doors began in Warroad, Minn., a small town just six miles from the Canadian border, where the privately-held, family-owned and operated company is still headquartered today.